Terms of Service

Last Updated: July 16, 2026

These Terms of Service ("Terms") govern your access to and use of the Unbed website, store, mobile applications, hardware products, and related services (collectively, the "Services") provided by Unbed Technologies Inc. ("Unbed," "we," "us," "our"). By accessing or using the Services, you agree to these Terms. If you do not agree, do not use the Services.

Nothing in these Terms affects rights you may have under applicable consumer protection laws (e.g., legal warranty in Québec, EU consumer rights). Where those rights conflict with these Terms, your statutory rights prevail.

1) Eligibility & Accounts

• You must be at least the age of majority in your place of residence to use the Services or make purchases. If you allow a minor to use the Services, you do so as their legal guardian and remain responsible.
• Certain features — such as linking your Unbed Block, subscribing to Unbed+, and using your account across devices — require an Unbed account. You may create an account with an email address and password, or by signing in with Apple or Google.
• You agree to provide accurate, current account, contact, and payment information and to keep it updated.
• You are responsible for safeguarding your account credentials and for all activity that occurs under your account. Do not share your password. Notify us promptly at hello@unbedapp.com if you believe your account has been compromised.
• Block linking: to link an Unbed Block to your account, we verify ownership against the original order (for example, the order number and the email address or phone number used at checkout). You agree not to link, or attempt to link, a Block are not authorized to use or a counterfeit Block.
• You may delete your account at any time from the app's account settings or by emailing us. Deletion is permanent and is handled as described in our Privacy Policy. Deleting your account does not by itself cancel paid subscriptions billed by Apple or Google — cancel those with the platform first (see Section 8).

2) Scope of Services

• Our Services include (a) this website and store, (b) mobile apps (iOS and Android), (c) physical products (e.g., the Unbed NFC block), (d) Unbed accounts and related online features, and (e) subscriptions such as Unbed+, and any future software features or accessories.

3) App License & Device Requirements

• We grant you a limited, non-exclusive, non-transferable license to install and use our app on a device you own or control, solely for personal, non-commercial use.
• You are responsible for maintaining required permissions and settings (e.g., notifications, background refresh, Focus/Do Not Disturb, ringer/volume, battery, system updates) needed for alarms to work as intended.

4) Important Disclaimer — Not a Medical or Safety Device

• Unbed is a behavior-change and alarm aid, not a medical device and not a system for emergency or life/safety purposes. It is not intended to diagnose, treat, cure, or prevent any condition.
• Do not rely on Unbed as your sole critical alert. Always maintain a backup alarm and reasonable safeguards for time-sensitive obligations.

5) Missed Alarms & Consequential Losses

• We do not guarantee that any alarm will trigger, sound, or wake you in every circumstance. Device settings, OS behavior, battery, hardware limitations, network conditions, and user actions can affect performance.
• To the maximum extent permitted by law, Unbed is not liable for any missed alarms or resulting consequences, including but not limited to missed classes, appointments, travel, wage loss, disciplinary actions, or termination of employment. See also Section 16 (Limitation of Liability).

6) Orders, Shipping & Risk of Loss

• We may limit or cancel orders at our discretion (e.g., suspected fraud, bulk/resale). We'll notify you using the contact info you provided.
• Title and risk of loss transfer upon delivery to the carrier, except where prohibited by law.

7) Returns & Refunds

• Returns and refunds are governed by our Refund & Returns Policy (incorporated by reference). Please review it before purchasing.

8) Subscriptions, Trials & Billing

• Unbed+ is an optional auto-renewing subscription (billed monthly or yearly). You'll be shown pricing, term, and renewal details before purchase. Taxes may apply.
• Free trial: Unbed+ may start with a free trial (currently 7 days). If you do not cancel before the trial ends, your paid subscription begins and you will be charged. Trials are limited to one per customer unless we state otherwise.
• Where you subscribed determines who bills you:
  • Billed by us (website / Shopify): if you subscribed on our website or when purchasing your Unbed Block, we bill you through our payment providers. You can cancel anytime from the app or your account page; cancellation stops future charges and you keep access until the end of the current paid period. We do not prorate partial periods. Unintended renewal charges may be refunded within 14 days as described in our Refund & Returns Policy.
  • Billed by Apple (App Store): billing, trials, renewals, cancellations, and refunds are handled by Apple. To manage or cancel, use iOS Settings → your name → Subscriptions, at least 24 hours before the current term ends. We cannot issue refunds for purchases made through Apple; request them at reportaproblem.apple.com.
  • Billed by Google (Google Play): billing and cancellations are handled through the Play Store (Payments & subscriptions). Refunds follow Google Play's refund process; if Google declines, contact us and we'll do our best to help.
• Unless you cancel before the renewal date, your subscription auto-renews at the then-current price for the same term.
• If a renewal payment fails, we (or the platform that bills you) may retry the charge and may suspend or end your subscription if payment cannot be collected.
• If you return your Unbed Block within the return window, any Unbed+ subscription billed by us will be cancelled and refunded as described in our Refund & Returns Policy.
• We may change subscription pricing or features; changes will apply on your next renewal term and will be disclosed in advance where required. If you do not agree to a change, you may cancel before it takes effect.

9) Hardware Use & Care

• Use only as instructed. Avoid exposure to extreme temperatures, liquids, strong magnetic fields near sensitive devices, or misuse. We're not responsible for damage caused by improper use or unauthorized modifications.

10) User Content & Feedback

• If you submit ideas, reviews, UGC, or feedback, you grant Unbed a worldwide, royalty-free, perpetual license to use, reproduce, modify, and display them for operating, improving, and promoting the Services, without obligation to compensate you. You represent you own or control the rights to what you submit.

11) Acceptable Use

You may not use the Services to: (a) violate any law; (b) infringe IP or privacy rights; (c) post or transmit malware, spam, or harmful code; (d) scrape or reverse engineer except as permitted by law; (e) attempt to bypass security, rate limits, or authentication; (f) misrepresent your identity, or access or attempt to access another person's account or Block; (g) share, sell, or transfer your account or subscription; or (h) engage in abusive, harassing, or discriminatory conduct.

12) Third-Party Services & Links

• The Services may link to or integrate with third-party websites or services (including Apple, Google, and Shopify). We are not responsible for third-party content, terms, or practices. Your use of third-party services is governed by their terms.

13) Intellectual Property

• The Services and all content are protected by IP laws. Except for the limited app license above, no rights are granted. You may not use our trademarks, trade dress, or branding without our prior written consent.

14) Beta or Experimental Features

• We may offer beta features labeled as such. They are provided as-is, may be unstable, and may be modified or discontinued at any time.

15) Disclaimers

• The Services (including the app, hardware, and any content or coaching insights) are provided "as is" and "as available" without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, title, non-infringement, and non-interruption—to the extent permitted by law.
• We do not warrant that alarms will sound in all conditions or that results (e.g., waking success, sleep improvements) are guaranteed.
• We do not warrant that online features — including accounts, sign-in, Block linking, and subscription services — will be uninterrupted, error-free, or available at all times. The core alarm features of the app are designed to work on your device even when online features are unavailable.

16) Limitation of Liability

• To the maximum extent permitted by law, Unbed and its officers, directors, employees, and partners will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, including lost profits, lost wages, job loss, academic penalties, missed travel, or data loss, arising out of or related to the Services—even if advised of the possibility.
• Our aggregate liability for direct damages will not exceed the greater of (a) the amount you paid to Unbed for the product or subscription that gave rise to the claim in the six (6) months preceding the event, or (b) $100 USD (or $135 CAD).
• The above does not exclude or limit liability that cannot be excluded under applicable law (e.g., for fraud, gross negligence, death or personal injury caused by negligence). For Québec consumers, nothing here limits rights under the legal warranty.

17) Indemnity

You agree to indemnify and hold Unbed harmless from claims, damages, liabilities, costs, and fees (including reasonable legal fees) arising from your breach of these Terms or misuse of the Services, except to the extent caused by our own negligence or breach of law.

18) Suspension & Termination

We may suspend or terminate access to the Services, your account, or any part of them at any time for violations of these Terms or where required by law. If we terminate your account without cause, we will refund any prepaid, unused portion of a subscription billed by us, except where prohibited. Sections that by their nature should survive termination will survive. Termination does not affect any statutory refund or warranty rights you may have.

19) Changes to the Services or Terms

We may update the Services and these Terms from time to time. If we make material changes, we will post the new Terms and update the "Last Updated" date. Your continued use after changes means you accept the revised Terms.

20) Privacy

Your use of the Services is also governed by our Privacy Policy (incorporated by reference). Please review it to understand how we collect and process personal data.

21) Governing Law & Venue

• If you are a consumer domiciled in Québec, these Terms are governed by the laws of Québec and Canada, and exclusive venue lies with the courts of Québec, district of Montréal, without prejudice to any mandatory rules protecting consumers.
• For all other users, these Terms are governed by the laws of Ontario, Canada (without regard to conflict-of-law rules), and you consent to the jurisdiction of the courts located in Toronto, Ontario.
• Where local consumer law requires a different governing law or forum, that law/forum will apply.

22) Contact

Questions about these Terms can be sent to hello@unbedapp.com.